At Dainty Gal Jewelry, we strive to provide our valued customers with the highest quality products. We understand that sometimes defects may occur despite our best efforts. Please note that every defective product/s is covered with our 7-days return policy. Please refer below for our return and refund policy to address any defective products that you may encounter.
Defective Product Return Policy:
Eligibility:
This return policy is applicable only to defective products purchased directly from our website www.daintygalsjewels.com.
To be eligible for a return, the product must be defective and meet the criteria specified below.
Defective Product Criteria:
The product must have a manufacturing or functional defect that significantly affects its performance or renders it unusable.
Damage caused by misuse, improper handling, or negligence on the part of the customer will not be considered as defects.
Return Process:
In the event that you receive a defective product, please contact our customer service within 7 days of receiving the product to initiate the return process.
You can reach our customer service team via sales@daintygalsjewels.com.
Our customer service representative will guide you through the return process, which may include providing additional information, images, or videos of the defect.
Return Authorization:
Once we have verified the defect and approved your return request, we will issue you a return authorization (RA) number.
The RA number must be clearly marked on the outside of the package containing the returned product.
Return Shipping:
Product Inspection and Refund/Replacement:
Upon receiving the returned product, our team will inspect it to verify the defect.
If the product is confirmed to be defective as per our criteria, we will initiate the refund or replacement process.
Refunds will be issued using the original payment method within 3-7 business days after the approval of the return.
Replacements will be shipped to the customer using the same shipping method chosen during the original purchase.
Exclusions:
This return policy does not cover non-defective products, change-of-mind returns, or returns due to customer error.
Custom-made or personalized products may be ineligible for return unless they have a manufacturing or functional defect.
Customer Responsibilities:
Customers must ensure that the returned product is packaged securely to prevent damage during transit.
Any accessories, manuals, or promotional items received with the product must be included in the return package.
Customer Support:
Please note that this return and refund policy is subject to change without prior notice. We reserve the right to refuse returns that do not comply with the outlined criteria.
